Terms of Service

Last updated: July 1, 2026

1. Acceptance of Terms

By accessing and using the VivianToChina website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Service Description

VivianToChina provides professional medical companion services in China, including but not limited to: hospital accompaniment, appointment booking, doctor consultation assistance, surgery accompaniment, health checkup coordination, and related medical support services for international patients.

3. Booking and Appointments

• Service bookings must be made at least 24 hours in advance for half-day and full-day companion services.
• Appointment bookings for medical examinations are subject to hospital availability.
• We reserve the right to decline or reschedule bookings due to circumstances beyond our control.

4. Service Fees

• All service fees are clearly displayed on our website and must be agreed upon before booking.
• Payment is required before or at the time of service delivery.
• Additional costs incurred during service (e.g., hospital fees, transportation) are the responsibility of the client.
• Cancellations made less than 4 hours before the scheduled service may incur a 50% cancellation fee.

5. Client Responsibilities

• Provide accurate and complete personal and medical information when booking services.
• Bring necessary identification documents (passport, ID card) and medical records to appointments.
• Follow the companion's guidance and hospital regulations during visits.
• Inform us of any special medical conditions or requirements in advance.

6. Limitation of Liability

VivianToChina acts as a companion and coordination service. We are not a medical provider and do not offer medical advice, diagnosis, or treatment. We are not liable for:

• Medical outcomes or decisions made by healthcare providers
• Hospital policies, wait times, or service availability
• Loss or damage of personal belongings during hospital visits
• Indirect, incidental, or consequential damages arising from our services

7. Confidentiality

We maintain strict confidentiality of all client medical and personal information in accordance with our Privacy Policy and applicable Chinese healthcare regulations.

8. Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of VivianToChina and protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

9. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, epidemics, or other force majeure events.

10. Governing Law

These Terms of Service are governed by the laws of the People's Republic of China. Any disputes shall be resolved in accordance with Chinese law and jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page with a new "Last updated" date. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +86 18838966680