Privacy Policy

Last updated: July 1, 2026

1. Introduction

VivianToChina ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our medical companion services and website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, ID/passport number, and medical records you provide when booking our services.
• Medical Information: Details about your medical condition, appointments, and treatment preferences necessary for providing companion services.
• Usage Data: IP address, browser type, pages visited, and other analytics data collected through Google Analytics.
• Payment Information: Billing details for services rendered (payment card numbers are processed by third-party payment providers and not stored by us).

3. How We Use Your Information

We use your information to:

• Provide medical companion services, including booking appointments and hospital accompaniment
• Communicate with you about your appointments and service updates
• Process payments and issue invoices
• Improve our services and website functionality
• Comply with legal obligations under Chinese healthcare regulations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Hospitals and healthcare providers for appointment booking and treatment purposes
• Payment processors for transaction handling
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Medical records are retained in accordance with Chinese healthcare regulations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications

8. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Google Analytics cookies help us understand how visitors use our site. You can disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +86 18838966680